Director of Carrier Managed Service Portfolio and Offer Development – EMEA

About the role

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Director of Carrier Managed Service Portfolio and Offer Development – EMEA

Ciena is seeking a Director of Carrier Managed Service Portfolio and Offer Development – EMEA to lead the evolution of managed services for telecommunications service providers, carriers, and network operators. This role drives portfolio strategy, partnership growth, and go-to-market execution while connecting business objectives with telecommunications technologies. The position contributes to the delivery of value for strategic partners in a dynamic global market.

How you will make an impact:

· Lead the development, evolution, and execution of the managed services portfolio strategy for telecommunications service providers, carriers, and network operators globally.

· Refresh the service catalogue and introduce managed service offerings aligned to partner and provider outcomes.

· Coordinate cross-functional engagement across Account Management, Product Line Management, Partner Programs, Regional Leaders, and CMS Business Development Consultants.

· Cultivate relationships with service providers and operators in alignment with business growth strategies.

· Drive thought leadership initiatives that influence stakeholders and support business growth.

· Direct sales enablement strategy development and resource prioritization across partner programs and regional teams.

· Communicate performance metrics to leadership to support sales acceleration within the Ciena Partner Network ecosystem.

The must haves:

· Experience: 10+ years of experience in telecom sales, business development, product management, or channel management.

· Experience with direct and indirect sales strategy, channel programs, and partner ecosystems.

· Application of business development, consultative sales, and partner management practices.

· Application of telecommunications technologies including optical transport, Carrier Ethernet, IP, and wave services.

· Demonstrated ability to grow service provider business relationships and maintain long-term partner engagement.

· Application of commercial and financial analysis to business growth strategies.

· Experience working within global cross-functional matrix environments.

· Application of telecommunications managed services, product lifecycle management, and market opportunity assessment.

Nice to haves:

· Application of commercial planning that connects service launches, pipeline development, and partner performance to program strategy.

· Knowledge of global business practices, cultural considerations, and market dynamics across multiple regions.

· Demonstrated experience leading, mentoring, and contributing within global teams.

· Application of product management disciplines including roadmap development, lifecycle governance, and continuous improvement.

· Experience managing multiple initiatives through structured project management practices.

· Experience presenting business information and recommendations to executive stakeholders.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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