VIP Relationship Manager, Poland

About the role

<div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxuseysYUio6Qia64JLLAwE7dh"> <div data-page-id="doxusokjWsaOkSCIjzixAfRM3sd" data-docx-has-block-data="false"> <div class="ace-line ace-line old-record-id-doxusaUYeCmu82WSkkm5KDd00db"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-page-id="AEW3d0Y2noLuIcxROuFubTLpsZd" data-docx-has-block-data="false"> <div data-lark-html-role="root"> <div class="rich-text-paragraph" data-eleid="2"><strong><span class="text-only" data-eleid="3"><span class="text-only">About the Opportunity</span></span></strong></div> <div class="rich-text-paragraph" data-eleid="4"><span class="text-only" data-eleid="5"><span class="text-only">We are looking for a dedicated and proactive VIP Relationship Manager (VIP RM) to join our Poland team.</span></span></div> <div class="rich-text-paragraph" data-eleid="6"><span class="text-only" data-eleid="7"><span class="text-only">As a VIP RM, you will play a key role in expanding our base of VIP clients with a focus on Poland. This role is focused on active traders, high-net-worth individuals (HNWIs), family offices, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">prop trading</span><span class="text-only"> desks, and smaller corporate clients, driving our growth through partnerships and key client development in parallel to our institutional team, which, on the other hand, focuses on larger professional, enterprise and institutional clients.</span></span></div> <div class="rich-text-paragraph" data-eleid="8"> </div> <div class="rich-text-paragraph" data-eleid="9"><strong><span class="text-only" data-eleid="10"><span class="text-only">What You'll Be Doing</span></span></strong></div> <div class="rich-text-paragraph" data-eleid="11"> <ul> <li><span class="text-only" data-eleid="12"><span class="text-only">Your primary goal will be to drive trading volume and maximize Assets Under Management (AUM) in the region through onboarding and retention of VIP clients.</span></span></li> </ul> </div> <div class="rich-text-paragraph" data-eleid="13"> <p><strong>Revenue and Product Strategy</strong></p> <ul> <li>Formulate a revenue strategy and optimization plan based on OKX's European product offerings</li> <li>Collaborate closely with the product team to gather client feedback, identify optimization opportunities, and enhance relevant product features</li> </ul> <p><strong>Strategic Leadership and Partnerships</strong></p> <ul> <li>Work closely with local executive leadership to contribute to the company's overall strategic direction</li> <li>Lead partnership efforts in Europe — identify suitable partners and execute negotiations to expand reach and revenue streams</li> </ul> <p><strong>Client Management and Growth</strong></p> <ul> <li>Manage relationships with HNWIs and key clients in Europe, ensuring positive customer experiences through proactive account management</li> <li>Build long-lasting client relationships to secure referrals and originate new prospects, working with operations to address roadblocks</li> </ul> <p><strong>Compliance and Brand Advocacy</strong></p> <ul> <li>Oversee legal and compliance aspects, including regulatory adherence, client KYC/AML processes, and reporting</li> <li>Serve as a brand ambassador, educating customers on OKX's full value proposition (trading tools to yield products), while escalating feedback to improve platform compliance and user experience</li> </ul> </div> <div class="rich-text-paragraph" data-eleid="34"> </div> <div class="rich-text-paragraph" data-eleid="35"><strong><span class="text-only" data-eleid="36"><span class="text-only">What We Look For In You</span></span></strong></div> <div class="rich-text-paragraph" data-eleid="37"><span class="text-only" data-eleid="38"><span class="text-only">Core Qualifications</span></span></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="39"> <li class="richTextDocs-listItem" data-eleid="40"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="41"><span class="text-only">Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience in fintech/crypto).</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="42"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="43"><span class="text-only">Fluency in English and Polish, with additional CEE languages (e.g., Russian, Ukrainian) considered a strong plus for regional client engagement.</span></span></div> </li> </ul> <div class="rich-text-paragraph" data-eleid="44"><span class="text-only" data-eleid="45"><span class="text-only">Industry Expertise</span></span></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="46"> <li class="richTextDocs-listItem" data-eleid="47"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="48"><span class="text-only">5+ years of proven experience in VIP business development and account management within crypto, fintech, trading, or wealth management, ideally in Poland or CEE.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="49"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="50"><span class="text-only">Track record of driving trading volume, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">AUM</span><span class="text-only"> growth, and high-value client onboarding/retention in competitive markets like spot, margin, or derivatives trading.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="51"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="52"><span class="text-only">Technical and Analytical Skills</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="53"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="54"><span class="text-only">Strong analytical skills to interpret market data, user behavior metrics, and performance dashboards for revenue optimization and product feedback loops.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="55"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="56"><span class="text-only">Deep familiarity with crypto products (e.g., perpetuals, staking, Earn, fiat integrations) and trading platforms.</span></span></div> </li> </ul> <div class="rich-text-paragraph" data-eleid="57"><span class="text-only" data-eleid="58"><span class="text-only">Soft Skills and Leadership</span></span></div> <ul class="richTextDocs-unOrderList richTextDocs-unOrderList-disc" data-eleid="59"> <li class="richTextDocs-listItem" data-eleid="60"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="61"><span class="text-only">Exceptional communication, negotiation, and relationship-building abilities, with experience managing VIPs such as HNWI, family offices, proptrading desks.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="62"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="63"><span class="text-only">Goal-oriented mindset with a history of exceeding KPIs in user acquisition, retention, and revenue targets through data-driven strategies.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="64"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="65"><span class="text-only">Compliance and Market Knowledge</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="66"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="67"><span class="text-only">In-depth understanding of </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">MiCA</span><span class="text-only">, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">MFSA</span><span class="text-only">, AML/KYC, </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">EDD</span><span class="text-only">, and CEE financial regulations, including cross-border licensing and risk management.</span></span></div> </li> <li class="richTextDocs-listItem" data-eleid="68"> <div class="richTextDocs-listItem__text"><span class="text-only" data-eleid="69"><span class="text-only">Proven ability to collaborate with legal, product, and </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">ops</span><span class="text-only"> teams to mitigate compliance risks while enhancing client experiences.</span></span></div> </li> </ul> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div><div class="content-conclusion"><div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only"><span class="text-only" data-eleid="6">Notice:<br></span></span></span> <div data-lark-html-role="root"><span class="text-only" data-eleid="26"><span class="text-only">All official </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only"> vacancies are published on this website.</span></span> <span class="text-only" data-eleid="28"><span class="text-only">While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. </span></span><strong><span class="text-only" data-eleid="29"><span class="text-only">If in doubt, please apply directly through our official careers website.</span></span></strong></div> </div> <div data-lark-html-role="root"><span class="text-only" data-eleid="18"><span class="text-only">Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to </span><span class="text-only text-with-abbreviation text-with-abbreviation-bottomline">OKX</span><span class="text-only">'s </span></span><a class="link rich-text-anchor __anchor-intercept-flag__ text-content-link" href="https://www.okx.com/en-eu/help/okx-candidate-privacy-notice" target="_blank" data-eleid="19" data-lark-is-custom="true" data-lark-link="true">Candidate Privacy Notice</a><span class="text-only" data-eleid="20"><span class="text-only">.</span></span></div></div>

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