Customer Solutions Architect

About the role

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong><span style="font-family: helvetica, arial, sans-serif;">About Us</span></strong></span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.<br>Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.<br>During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.</span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time.<br></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities.<br></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">This is a full-time, remote position based in Japan.</span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>Technologies You’ll Work </strong></span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Databases: SAP HANA, Oracle, SQL Server, Postgres</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Data Platforms: Snowflake, Databricks, BigQuery, Redshift</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Languages: SQL, Python, bash or powershell</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Networking: SSH tunneling, VPNs, PrivateLink</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Modern Data Stack tools and ecosystem technologies</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>What You’ll Do<br></strong></span></p> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Customer Adoption & Value Realisation</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Own post-sales technical engagement across assigned Enterprise accounts</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Drive adoption, optimisation and ongoing usage of Fivetran</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Deliver enablement sessions, workshops and best-practice guidance</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Monitor account health signals (usage, performance, support trends) and proactively intervene where needed</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Ensure customers move from initial deployment to sustained, scalable success</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Expansion & Growth Enablement</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Identify, validate and execute expansion opportunities across business units, regions and use-cases</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Translate customer initiatives into scalable data workloads and technical solutions</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Partner with AEs to drive incremental ARR through structured expansion plays</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Lead technical validation of new workloads, including workshops and (where necessary) POCs</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Replicate successful use-cases across the organisation to accelerate growth</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Technical Strategy & Architecture</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Act as the chief technical stakeholder for assigned accounts post-go-live</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Define and maintain Enterprise Reference Architectures aligned to customer environments</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Ensure architectural consistency and scalability across all implementations</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Guide customers on best practices for data pipelines, automation, and platform adoption</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Maintain technical artefacts such as architecture documentation, design patterns, and knowledge bases</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Stakeholder Engagement & Alignment</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Build and maintain relationships with technical, operational and executive stakeholders</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Develop and maintain stakeholder maps and multi-threaded engagement strategies</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Run regular technical cadence calls, business reviews and roadmap sessions</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Align customer technical strategy with business objectives and commercial plans</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Internal & Partner Collaboration</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Act as the technical orchestrator across Sales, Professional Services, Product and Engineering</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Advocate for customer needs internally, influencing product roadmap and priorities</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP) to drive joint value</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Ensure alignment between delivery teams and long-term expansion strategy</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;">Strategic Account Planning</span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Contribute to Mutual Account Plans (MAPs) and own Mutual Success Plans (MSPs)</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Map whitespace opportunities across business units, subsidiaries and use-cases</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Maintain a structured view of expansion opportunities and workload pipelines</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Align technical execution with long-term account growth strategy</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>Skills We’re Looking For</strong></span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Strong ability to own and drive customer outcomes post-sale, including adoption and expansion</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Experience designing scalable data architectures and working within modern data ecosystems</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Ability to translate business objectives into technical solutions and measurable outcomes</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Strong stakeholder management skills across technical and non-technical audiences</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Proactive, self-sufficient and highly organised approach to managing multiple accounts</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Comfortable operating strategically while also engaging in deep technical discussions</span></li> </ul> <p><span style="color: rgb(29, 28, 29); font-size: 10pt;"><strong>Bonus Skills</strong></span></p> <ul> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Experience working with cloud data platforms (Snowflake, Databricks, etc.)</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Background in data integration, ETL/ELT or replication technologies</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Experience with workload-based or consumption-based sales models</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Familiarity with enterprise architecture frameworks and design patterns</span></li> <li style="color: rgb(29, 28, 29) !important; font-size: 10pt;"><span style="color: rgb(29, 28, 29); font-size: 10pt;">Experience working with system integrators or technology partners</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;">#LI-REMOTE</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 10pt;"><span data-sheets-root="1">#LI-LA1</span> </span></p><div class="content-conclusion"><p> </p> <p class="p-rich_text_section" style="line-height: 1.3;"><strong data-stringify-type="bold">Perks and Benefits</strong></p> <ul> <li>100% employer-paid medical insurance<strong>*</strong></li> <li>Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off</li> <li>RSU stock grants*</li> <li>Professional development and training opportunities</li> <li>Company virtual happy hours, free food, and fun team-building activities</li> <li>Monthly cell phone stipend</li> <li>Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.</li> </ul> <p style="line-height: 1.3;"><em><strong>*</strong>May vary by country and worker type - please reach out to your recruiter for more information</em></p> <p style="line-height: 1.3;"><em>Click <a href="https://drive.google.com/drive/folders/1CdawUwjo1Q1B7ghZJ_owdmmHB8VtqhBu?usp=sharing" target="_blank">here</a> to learn more about Fivetran's Benefits by Region.</em></p> <hr> <p style="line-height: 1.3;">We’re honored to be <a class="c-link" href="https://fivetran.com/blog/hvr-acquisition-series-d" target="_blank" data-stringify-link="https://fivetran.com/blog/hvr-acquisition-series-d" data-sk="tooltip_parent">valued at over $5.6 billion</a>, but more importantly, we’re proud of our <a class="c-link" href="https://fivetran.com/culture" target="_blank" data-stringify-link="https://fivetran.com/culture" data-sk="tooltip_parent">core values of Get Stuck In, Do the Right Thing, and One Team, One Dream</a>. Read about us in <a class="c-link" href="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" target="_blank" data-stringify-link="https://fivetran-com.s3.amazonaws.com/news/forbes-aug-sept-2022-digital-reprint-10-21-22.pdf" data-sk="tooltip_parent">Forbes</a>.     </p> <p style="line-height: 1.3;">Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.</p> <p style="line-height: 1.3;">To learn more about Fivetran’s culture and what it’s like to be part of the team, <a href="https://www.youtube.com/watch?v=xlhtp4dGh8o" target="_blank">click here</a> and enjoy our video.</p> <p style="line-height: 1.3;">To learn more about our candidate privacy policy, you can <a href="https://fivetran.com/candidate-privacy" target="_blank">read our statement here</a>.</p> <hr> <p style="line-height: 1.3;"><em>We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this <a href="https://forms.gle/V7k3t4u9j523XkEt6">form</a>. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.</em></p></div>

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