Senior/Staff AI Engineer - Remote Care (x/f/m)

About the role

Set a new pulse for healthcare!

We are looking for a Senior or Staff AI Engineer to join the Remote Care stream at Doctolib.

Your mission will be to build AI-powered tools that transform how healthcare professionals deliver care beyond in-person encounters — from intelligent patient messaging to telehealth experiences. You will work in a feature team developing agentic systems across the Patient Messaging platform and Telehealth software, contributing directly to reducing care team workload and improving patient access to continuous care.

Working in the tech team at Doctolib means building innovative products and features to improve the daily lives of care teams and patients.

What you'll do

Your responsibilities include but are not limited to:

• Design, ship, and operate production-grade agentic systems powering Remote Care stream products, with strong observability, fallback mechanisms, and fail-safe behaviors

• Build and improve AI agents, orchestration systems, and core agentic capabilities including memory, reasoning, tool adapters, and multi-agent coordination

• Partner with Machine Learning Engineers to design and implement evaluation pipelines, security/safety guardrails, and metrics — taking ownership of operational AI projects as data science teams focus on exploratory research

• Own performance, observability, and security: monitoring dashboards, SLO/SLI definition, and security posture, with a particular focus on medical data sensitivity

• Contribute to full-stack development when needed to deliver end-to-end features for healthcare professionals

• Mentor and enable software engineers to build confidently in an agentic AI world

Who you are

Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply.

You'll be a great fit if you:

• Have 4+ years of experience as a software engineer, with hands-on experience in AI/ML systems, including going through the full lifecycle of an AI product from evaluation and launch to production iterations

• Have 2+ years of experience working with Python and are comfortable with AI/ML engineering practices including automated testing, CI/CD, and DevOps ("you build it — you run it")

• Are comfortable with full-stack development and not afraid to dive into React/TypeScript or Kotlin to ship end-to-end features

• Are product-oriented and comfortable guiding your teammates to suggest trade-offs that balance business needs with technical constraints

• Are fluent in English in your day-to-day work with the team

It would be fantastic if you:

• Have experience building multi-agent systems or working with agent development frameworks

• Have worked on AI products for enterprise or professional users

• Have experience in the medical domain, healthcare tech, or regulated AI-based SaMD (Software as Medical Device)

Life at Doctolib Tech

• Our solutions are built on a single fully cloud-native platform that supports web and mobile app interfaces, multiple languages, and is adapted to country and healthcare specialty requirements.

• Our stack is composed of Rails, TypeScript, Java, Python, Kotlin, Swift, and React Native.

• We leverage AI ethically across our products to empower patients and health professionals. Discover our AI vision here.

Want to learn more about our tech culture and environment? Visit the Doctolib Tech site.

What we offer

• Supplementary health insurance, with the option to include family members in your household

• Partnership for retirement funds with Ciao Elsa

• A flexible workplace policy offering both hybrid and office-based mode

• Electronic meal vouchers (8.00€ per worked day), Foorban fridges, and office breakfast

• Work from abroad for up to 10 days per year thanks to our flexibility days policy

• Parent Care Program: Various initiatives supporting parenthood, including 100% paid parental leave

• Enrollment in Doctolib's long-term employee value sharing plan called DoctoGrowth

• Free mental health and coaching services through our partner Moka.care

• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support

• A partnership with Wellhub, as well as free access to the gym in our Milan office, with 3 classes offered per week (yoga, pilates, functional training)

• Reimbursement of public transportation

• Relocation support in case of international mobility

• Access to the best AI tools for coding, development and dedicated training

Our interview process

• Recruiter Interview

• Python Coding Interview

• System Design Interview (with focus on Agentic AI architecture)

• Behavioral Interview

• At least one reference check

We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our candidate experience page.

Job details

• Permanent position

• Python, Java, TypeScript

• Full-time

• Location: Milan, Italy

• Hybrid work setup (up to 2 remote days per week)

• Salary range:

• Senior: €57-75k / year

• Staff: €70-100k / year

• Start date: as soon as possible

We welcome everyone

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process.

Join us in building the healthcare we all dream of!

Your data privacy

All information provided is processed by Doctolib for application management. For data processing details, click here: Italy. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.

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