Associate Director (Studio Operations)

About the role

Why Join us?

Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

Remote-first. Customer-led. Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones. Global team, local impact. Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands. High performance, low ego. Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration. Impact meets opportunity. We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here. Grow fast. Lead well. You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at superside.com

Diversity, Equity and Inclusion

We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

What you'll do

• Lead, coach, and develop a team of Studio Operations professionals, fostering accountability, collaboration, and continuous improvement.

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Own workforce planning, staffing, utilization, and capacity across multiple Business Units.

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Ensure studios operate efficiently by improving processes, workflows, and operational standards.

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Monitor studio health through capacity planning, workload distribution, forecasting, and performance metrics.

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Act as the operational escalation point for complex staffing, delivery, and workflow challenges.

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Partner with Studio Leaders, Project Managers, Account teams, and Creative teams to resolve operational issues and improve execution.

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Support pre-sales solution design by translating customer requirements into scalable staffing and delivery models.

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Build strong partnerships across Operations, Finance, Product, Sales, and Account teams to align operational priorities.

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Use operational data to identify trends, improve performance, and inform business decisions.

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Drive operational consistency across Business Units by implementing governance, best practices, and scalable ways of working.

What you'll need to succeed

• Significant experience leading operations, workforce planning, resource management, or delivery teams within a creative, agency, consulting, or professional services environment.

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Strong understanding of capacity planning, utilization management, staffing, and operational performance.

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Proven experience leading and developing high-performing teams.

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Strong stakeholder management skills with experience partnering across multiple business functions.

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Analytical mindset with the ability to use operational data to drive decisions and continuous improvement.

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Ability to balance customer needs, business priorities, and team capacity in fast-paced environments.

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Strong problem-solving skills and sound operational judgment.

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Excellent communication skills with the ability to influence stakeholders across all levels of the organization.

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Experience building scalable operational processes and driving organizational change.

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