Business Resilience Associate

About the role

ABOUT GRIFFIN

Hi, we’re Griffin. We’re a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms like Uber, Yonder, Prosper, and Sidekick. By doing the heavy lifting behind the scenes, our customers can focus on what they do best - delivering amazing customer experiences.

We’ve grown rapidly since our launch in 2024, and today provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more.

We’re moving into card issuing, stablecoin infrastructure, and agentic finance next as we continue to support the next generation of product-led companies.

Learn more about what we do https://griffin.com

OUR CULTURE

We believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments and have done our best to create such an environment at Griffin. People who thrive here don’t require much hand-holding, and go out of their way to figure out how to contribute in the most valuable way possible.

We've been remote-first since we were established in 2017 and we remain so today. Work here is asynchronous and fully flexible - because we want to be a part of your life in a way that helps you to get the most out of both your work and home life.

We understand that our culture and ways of working aren’t for everyone, and we’re very intentional about our hiring process as a result. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.

Our strong culture has helped us to remain a mission-driven company as we have scaled, and gives our people a clear, explicit operating framework and the space to focus on delivering real value for our customers.

Learn more about our culture. https://griffin.com/culture

THE TEAM

Our Operational Resilience team sits at the intersection of risk, technology, and operations, making sure Griffin can protect its customers no matter what. We work closely with teams across the business, from deep technical specialists to senior leadership, helping Griffin understand its resilience posture and continuously strengthen it. We're not here to tick compliance boxes. We want to build a resilience programme we’re genuinely proud of.

THE OPPORTUNITY

We're building out our business resilience capabilities and this role sits right at the heart of that. Reporting to Rebecca, our Operational Resilience Manager, you'll own our supplier management framework, lead scenario testing, and help stand up our first-line controls assurance programme. You'll work across the whole of Griffin, partnering with operations, technology, and senior leadership, and your work will directly shape how resilient we are as a bank. This is a broad, high-impact role for someone who wants to help define what excellence looks like, not just maintain what already exists.

WHAT SUCCESS LOOKS LIKE

In your first 6 months, you'll have built meaningful relationships across Griffin - especially within our engineering and operations teams - and become a trusted voice on resilience across the business. Our material supplier mapping will be much deeper to help us better understand downstream dependencies.

By 12 months, you'll be the go-to person for supplier management. You will have helped to design and run at least one major scenario test as part of our integrated resilience test plan and you'll have played a central role in getting our first-line controls assurance programme off the ground.

TO DO THIS YOU’LL OWN

• Our supplier management framework, deepening supply chain mapping, monitoring supplier performance, and strengthening our resilience by understanding our most critical third-party relationships

• Supplier failure scenario tests, designing, coordinating and helping to run exercises across the business that allow us to answer the question "how resilient are we?"

• Supporting development of our first-line controls assurance programme (line 1.5), helping to build the infrastructure that keeps our risk and control environment robust

• Embedding our resilience culture across Griffin, working in close partnership with operations and technology teams to make resilience a shared responsibility

• Keeping pace with our regulatory environment, ensuring our programme remains aligned with PRA/FCA requirements on operational resilience and supplier management

• Contributing to the continuous improvement of our operational resilience programme as Griffin grows and the regulatory landscape evolves

WE EXPECT YOU TO SHAPE THIS ROLE

This description reflects what we need today. How you achieve these outcomes, where you focus your energy, how this role evolves - that's for you to define as you learn what our customers need and where our technical gaps are.

YOUR BACKGROUND

To ensure this, we're looking for people who have:

• Experience working in a regulated financial services environment, with a strong understanding of how banks and financial institutions operate

• Familiarity with PRA/FCA regulations on operational resilience and third-party/supplier management

• Hands-on experience with supplier or third-party management, particularly where those suppliers contribute to delivering important business services

• Comfort working alongside technology teams. You don't need to be an engineer, but you should be able to speak their language and collaborate effectively

• A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write https://griffin.com/how-we-write )

Ideally, you would also:

• Experience developing or exercising business continuity plans

• Knowledge of EU DORA and its implications for financial services firms

• Line 1.5 or first-line assurance experience

WHAT CAN WE OFFER YOU?

We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.

• Remote-first flexibility: Work from anywhere in the UK

• Work from abroad: Up to 20 days a year

• Time off: 25 days’ holiday, bank holidays and a winter break (we shut down between Christmas and New Year)

• Share options: Own a part of what we’re building together

• Pension: Auto-enrolment into our Penfold scheme

• Insurance: Private medical with Bupa (including family cover) and life insurance with AIG

• Wellbeing: 1:1 coaching and therapy session available through Oliva

• Family leave: Enhanced parental leave with up to 6 months on full pay after two years’ service

• AI tools: Everyone has a Claude subscription on us and access to other premium tools

• Your setup: We’ll support you in creating a comfortable and effective WFH environment.

As a bank, we’re committed to maintaining the highest standards of security. This means that the successful candidate will need to complete background screening, and our offer will be conditional upon satisfactory review of these checks. This would include verification of right to work, criminal record, credit history, social media and professional reference checks

HOW DO I APPLY?

Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through what happens next.

WE’RE REMOTE-FIRST

We trust people to do great work wherever they are. We hire across the UK and most of our team works remotely full-time. We have a small London office in Moorgate for those who want it, and about a third of the company is close enough to use it occasionally, but there's no expectation to be there. What matters is the work, not where you do it.

UNDER REPRESENTATION

Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you.

GRIFFIN BANK LTD REQUEST THAT RECRUITMENT AGENCIES DO NOT SPECULATIVELY SUBMIT CVS TO ANY EMPLOYEE OR ASSOCIATE OF OUR COMPANY UNLESS EXPLICITLY ASKED TO DO SO BY A MEMBER OF OUR TALENT TEAM.

ANY CVS SENT TO ANY MEMBER OF OUR TEAM ON A SPECULATIVE BASIS WILL NOT BE RECOGNISED AND WE WILL NOT ACCEPT LIABILITY FOR ANY FEE OR COMMISSION SHOULD WE SUBSEQUENTLY EMPLOY A CANDIDATE WHO APPLIED TO US DIRECTLY OR WAS INTRODUCED BY AN INSTRUCTED AGENCY THAT MAY ALSO HAVE BEEN SUBMITTED SPECULATIVELY BY AN UNINSTRUCTED AGENCY.

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