Receptionist

About the role

Job Title: Remote Therapist Receptionist

Location: Remote (EST)

Employment Type: Full-Time

About The Role

Evolve Psychiatry is seeking a compassionate, organized, and customer-service-oriented Remote Therapist Receptionist to support our growing team of licensed therapists. This individual serves as the primary administrative point of contact for therapy patients, ensuring a seamless experience from initial inquiry through ongoing treatment.

The ideal candidate is highly organized, empathetic, comfortable working in a fast-paced healthcare environment, and able to manage multiple priorities while maintaining exceptional patient care. This role requires excellent communication skills, attention to detail, and the ability to work independently in a fully remote environment.

Responsibilities:

• Answer phone calls and route inquiries appropriately
• Schedule, confirm and modify appointments using our EMR system
• Verify insurance information and collect copays
• Communicate efficiently with therapists, patients, and other staff
• Handle sensitive information with discretion and confidentiality

Qualifications:

• Previous experience in a medical receptionist role working directly with therapists preferred
• Experience in psychiatry or behavioral health
• Proficient with electronic medical records and general computer skills
• Strong organizational abilities and multitasking skills within a remote environment
• Professional appearance/demeanor
• Experience working in a fastpaced administrative environment
• Strong computer proficiency

Success in This Role:The Ideal candidate is someone who:

• Enjoys helping patients and providing outstanding customer service.
• Can confidently manage a high volume of phone calls and appointment scheduling.
• Thrives in a fastpaced, remote environment.
• Pays close attention to detail and follows processes consistently.
• Communicates professionally with patients, therapists, and other team members.
• Takes initiative and is comfortable solving problems independently.

Why Join Us?

• Be a part of a respected and growing psychiatry practice
• Work in a collaborative, missiondriven environment
• Competitive pay and benefits package
• Make a meaningful difference in patients' lives everday

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